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Welcome to Sacred Heart Primary School

with children at its heart

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Family Support

My Name is Wayne McDonald


I am the Designated Safeguarding Lead and Family Support Worker here at Sacred Heart Primary School.

I have a wealth of knowledge in supporting children and families not only in Sandwell but surrounding local authorities. I have worked in and alongside schools for over twenty years, working in Tipton for around ten of those years. I am dedicated to getting the best outcomes for our families and can support in a variety of ways.

Those being:

Housing applications, homelessness, benefits, budgeting, children's behaviours, sleeping, referrals to other agencies, foodbanks, clothing, bereavement and loss and attend any meetings involving Sandwell Childrens Trust. Be that Early Help, Child In Need or Child Protection Meetings. We are also foodbank voucher holders.

I will also signpost our families to activities going on throughout the year in our local community and surrounding areas and these will be uploaded to the school website.

We all go through difficult times at some point in our life and that's my role to support you through those difficult periods with the support of other services and agencies as required. I'm a firm believer that working together can achieve the right outcomes at the right time for our children and families.

If you would like any support, please call the main office on 0121 557 1511 or email me on: and I will get back to you as soon as possible.


I am also present on the doors of reception most days, please pop and say hello.


Useful Contact numbers


Welfare Rights Sandwell 

0121 569 3158


School Nursing Team 

0121 612 2974


The Local Food Pantry  

0121 612 2934.

The Well Foodbank, 15 Union Street, Tipton DY4 8QJ


Children’s Services

0121 569 3100


Early Help 

0121 569 7291


School Admissions

0121 569 6765


Well Being Hub 

03030 339903


SMBC (Housing) Tipton 

0121 569 6000


SMBC enquiries 

0121 368 1166


Burnt Tree Children’s Centre

0121 507 0740


Tipton Children’s Centre

0121 522 5150


Local Dentists


Local Doctors


Police (non emergency)

101 in an emergency 999







Changes Parenting Programme

Cost of Living Help

Money saving tips is a one-stop-shop for everything you need to help you manage your money and get the best deals. The website has money-saving guides, tips, tools, articles and a forum covering everything from mortgages to credit cards and loans.


We know people are worried so the government is offering help for households. See what cost of living support you could be eligible for. Click on the link below to find out more.



How to register for my Sandwell – click on the link below


Food Pantry Murray Hall

 Rather than operating like a traditional food bank the Food Pantry operates on a subscription model where participants contribute £5.00 a week in return for around £15-£20 a week worth of shopping. In return they can access the pantry which operates like a shop – participants visit and choose their own food. Please see details below of how to register as a member


Too good to go



Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafes, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Magic Bags of this food - at a great price - directly from businesses.


Get the app now








South Staffs Water


Help with paying

From flexible payment schemes to our Assure tariff, if you need extra support with your finances, we're here to help.

We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.

If you are struggling to meet your payments, we have a range of options available to help support you.


We do our best to keep prices low for customers. The amount we charge for water is typically up to 25% less than the average amount charged for water in England and Wales.

A problem shared

If you are having difficulties paying your water bill it is important that you contact us as soon as possible either online or by calling. 


0800 09 30 610

Calls to 0800 are free.

We can help you find the right solution to meet your needs. 

Special tariffs

Special tariffs are available to assist customers on a low incomes or who are struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable.


Assure tariff

The Assure tariff is to assist customers in a low income or struggling to pay their water charges.



If you are on a low income we may be able to help by putting a limit on your charges for water and sewerage services.


Easy ways to pay

We offer a range of options to help you manage your payments.


Compare our special tariffs

Find out which of our special tariffs would be best for you.


Payment breaks

We understand that everyone's financial situation is different. Our payment breaks are for anyone who is temporarily unable to make their payments.



You can also seek independent help and advice from your local Citizens' Advice Bureau, or the Step Change Debt Charity.


Other organisations that can help

There is a lot of help available if you’re struggling to pay your bills