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Welcome to Sacred Heart Primary School

with children at its heart

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Family Support

Who am I?


I am a local parent with two grown up children and have always lived and worked within Tipton. As well as being employed in community roles I have also given my time as a volunteer on my days off.

I have been in my role as Family Support Advisor at Sacred Heart for over 11 years now. Most people know me as Miss Deb. I take my role very seriously and feel very privileged to be able to meet and support so many amazing families each day.

 I work 3 days a week on Mondays, Thursdays and Fridays . Please contact me on the number/email below and I would be happy to hear from you and offer my support. I can be contacted between 8.30am - 4pm


Debbie Roberts

Family Support Advisor

Phone 0121 557 1511




What can I offer as Family Support?

· Promoting positive behaviour and

  positive attitudes to learning.

· Advice and support in promoting positive behaviour at home.

·  Promoting self-esteem and confidence.

·  Meeting with school staff, pupils and parents to identify problems and possible solutions.

·  Encouraging parents to make good relationships with the school.

·  Meeting pupils and parents in school to provide ongoing support.

· Assistance in completing paperwork and forms eg housing, benefits, etc.

· Providing information and signposting to other services in the local area.

·  Helping families to receive all the benefits and help they are entitled to, for example financial help with school meals, transport and clothing.

· Liaising with a range of external services such as Housing and Social Care.

· Leading Early Help and Changes interventions.

· Promoting adult educational courses.


Useful Contact numbers


Welfare Rights Sandwell  0121 569 3158


School Nurse 0121 612 2974


The Local Food Pantry  0121 612 2934.


The Well Foodbank, 15 Union Street, Tipton DY4 8QJ


Children’s Services 0121 569 3100


Early Help referral  0121 569 7291


School Admissions 0121 569 6765


Well Being Hub  03030 339903


SMBC (Housing) Tipton  0121 569 6000


SMBC enquiries  0121 368 1166


Burnt Tree Children’s Centre 0121 507 0740


Tipton Children’s Centre 0121 522 5150


Local Dentists


Local Doctors


Police (non emergency) 101 in an emergency 999





Changes Parenting Programme

Cost of Living Help

Money saving tips is a one-stop-shop for everything you need to help you manage your money and get the best deals. The website has money-saving guides, tips, tools, articles and a forum covering everything from mortgages to credit cards and loans.


We know people are worried so the government is offering help for households. See what cost of living support you could be eligible for. Click on the link below to find out more.



How to register for my Sandwell – click on the link below


Food Pantry Murray Hall

 Rather than operating like a traditional food bank the Food Pantry operates on a subscription model where participants contribute £5.00 a week in return for around £15-£20 a week worth of shopping. In return they can access the pantry which operates like a shop – participants visit and choose their own food. Please see details below of how to register as a member


Too good to go



Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafes, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Magic Bags of this food - at a great price - directly from businesses.


Get the app now








South Staffs Water


Help with paying

From flexible payment schemes to our Assure tariff, if you need extra support with your finances, we're here to help.

We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.

If you are struggling to meet your payments, we have a range of options available to help support you.


We do our best to keep prices low for customers. The amount we charge for water is typically up to 25% less than the average amount charged for water in England and Wales.

A problem shared

If you are having difficulties paying your water bill it is important that you contact us as soon as possible either online or by calling. 


0800 09 30 610

Calls to 0800 are free.

We can help you find the right solution to meet your needs. 

Special tariffs

Special tariffs are available to assist customers on a low incomes or who are struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable.


Assure tariff

The Assure tariff is to assist customers in a low income or struggling to pay their water charges.



If you are on a low income we may be able to help by putting a limit on your charges for water and sewerage services.


Easy ways to pay

We offer a range of options to help you manage your payments.


Compare our special tariffs

Find out which of our special tariffs would be best for you.


Payment breaks

We understand that everyone's financial situation is different. Our payment breaks are for anyone who is temporarily unable to make their payments.



You can also seek independent help and advice from your local Citizens' Advice Bureau, or the Step Change Debt Charity.


Other organisations that can help

There is a lot of help available if you’re struggling to pay your bills